On a june weekend I took part in a class workshop lead by TechChange, an organization that is dedicated to utilizing information and communication technology for positive social change. The workshop familiarized students, including myself, with various technological tools that are currently being used to support various weakened institutions around the world, such as crisis response & management, health response, education, and governance to name a few.
Two technological tools that we got to acquire hands on experience was FrontlineSMS and CrowdMap, which helped facilitate communication and information during election monitoring and medical emergency simulations. The tools utilize SMS (text messaging) – the predominant source of communication in even the most remote and/or underdeveloped regions of the world – and leveraging them to aid in some kind of monitoring or crisis management capacity.
Aside from monitoring tools, new innovative uses of ICT technology are helping to leverage and/or support governance in regions where it has been primarily absent. Tools like FrontlineSMS:Legal and the Internet Bar Organization’s Internet Silk Road Initiative help extend the reach of formal state legal institutions to the remotest of areas. This is particularly useful in places like the remote mountains of Afghanistan or Pakistan’s northwest frontier where formal state penetration is limited. When disputes arise, citizens residing in these areas can call or text their dispute to a legal authority connected to this “mlegal” technology, which can help facilitate various legal needs such as discovery, facilitation, or representation just to name a few. Furthermore, these projects can also work with informal justice systems that may have greater legitimacy in a region. In the case of Afghanistan, working with Jirgas can provide greater legitimacy, collaboration, and enforcement on legal decisions made by formal and informal judges and juries.
However, questions do arise on how one monitors and maintains the enforcement of decisions made on legal disputes. In remote regions, monitoring is very difficult and having adequate witnesses may pose a problem in remote locations. In the case of Afghanistan, if state institutions are so remote, enforcement will require greater cooperation from jirgas – a community of tribal elders that specifically addresses disputes in the community. This can pose a problem as jirgas are not monitored and may become privy to dubious dealings. In other words, there is no regulatory system or body to help maintain the jirgas honesty.
Also, the technologies that were supposed to aid and support governance seemed limited to institutions. While institutions are important, they cannot function correctly without having a strong civil society. Aisha Ghaus-Pasha presents an excellent case on the role of civil society and how it promotes “good governance like transparency, effectiveness, openness,
responsiveness, and accountability.” (page 3) Therefore, it would be very interesting to see how technology can aid in the strengthening of civil society and create better relations and cooperation between civil society and formal state institutions.
The overall experience of being part of the TechChange workshop was quite eye-opening. It brought me face-to-face to many technologies that are simply daring to create change. Obviously, technology is not the answer to social woes and the organization makes no case that it does. However, they do argue that technology can certainly help and that it is simply daring to create positive social change as best it can through feedback and trial and error.